Refund policy

The 30-day period

The 30 days start on the day your order is delivered.

Standard (non-personalised) pieces

You can return or exchange a standard piece within 30 days of delivery. The piece must be sent back in its original box.

Personalised pieces

Personalised pieces are made specially for you, so we do not offer refunds on them. Within 30 days of delivery you can instead exchange your piece for a different product, or change the personalisation details (for example a different name, text, initial, rune or month). The piece must be sent back in its original box.

Price differences on personalised exchanges

If you exchange a personalised piece for a different product and there is a price difference, we will discuss it with you first. Depending on the situation, we may cover the difference.

Return shipping

For ordinary returns and exchanges, the cost of sending the piece back to us is paid by the customer.

Faulty or incorrect items

If your piece arrives faulty, damaged or is not what you ordered, that is our responsibility. Email velisajewelry@gmail.com and we will put it right at no cost to you, including return shipping.

Refunds

Refunds for standard pieces are made to the original payment method you used for the order. We issue the refund within 14 days of receiving the returned piece.

Changing or cancelling an order

You can cancel or change your order within the first 12 hours after placing it. After 12 hours production has started and the order can no longer be cancelled or changed.

Your statutory rights

Nothing in this policy limits your statutory consumer rights, including your rights when goods are faulty, damaged or not as described.

How to start a return or exchange

Email velisajewelry@gmail.com with your order number.

Return address

We will email you the return address when you contact us. Please do not send returns to our postal address.

Who we are

VELISA JEWELRY is a trading name of VELISA LIMITED.