Are your pieces made to order?
Yes. Every piece is made to order. Production takes 3 business days before your order is dispatched.
Where do you ship?
The United Kingdom, the United States and Canada.
How long does delivery take?
Including production: about 8 business days to the United Kingdom, about 13 business days to the United States and about 8 business days to Canada. These are estimates.
How much is shipping?
Shipping is free to the United Kingdom and the United States, and £15 to Canada. We cover customs duties and related taxes.
Which colours can I choose?
Sterling Silver, Gold and Rose Gold. Gold and Rose Gold are finished with vermeil plating.
Which sizes are available?
Necklaces: 12, 14, 16, 18, 20, 22, 24 and 26 inch. Bracelets: 4 to 9 inch in half-inch steps. Rings: US 3 to US 11, including half sizes.
Which chain styles are available?
Most necklaces come in Box, Cable or Twist. The Morse Code Necklace and Bracelet come in Box, Snake or Cable.
How do I personalise my piece?
Each personalised piece has its own box or list on the product page, and it must be filled in before adding to cart. Morse Code Necklace: your text, up to 25 characters (letters, numbers and spaces). Morse Code Bracelet: your text, up to 10 characters. Devil Heart Name Necklace: a name of up to 7 letters. Viking Rune Necklace: choose one of 24 runes shown on the chart in the photos. Kanji Disc Necklace with Birthstone: choose a kanji and a birthstone month. Birth Flower Ring and Birth Flower Ring Holder Necklace: choose a birth month. Butterfly Initial Necklace: one initial, A to Z.
Can I return a personalised piece?
We do not offer refunds on personalised pieces. Within 30 days of delivery you can exchange it for a different product or change the personalisation details. Your statutory rights are not affected if a piece is faulty or not as ordered.
Can I return a standard piece?
Yes, within 30 days of delivery, in its original box. Return shipping is paid by the customer unless the piece is faulty or incorrect. Refunds go back to your original payment method.
Can I change or cancel my order?
Yes, within the first 12 hours after placing it. After that the order is in production and cannot be changed or cancelled.
What if my piece arrives faulty or is the wrong item?
That is our responsibility. Email velisajewelry@gmail.com and we will put it right at no cost to you.
How should I care for my jewellery?
Our pieces are suitable for everyday wear when cared for properly. Keep them away from chemicals, perfume and salt water, and store them somewhere dry. Plating can wear over time if it is exposed to these for long periods.
Can you make a custom design?
It may be possible. Email your idea to velisajewelry@gmail.com and we will let you know whether we can make it. We cannot confirm a design or a price until we have reviewed your request.
How do I contact you?
Email velisajewelry@gmail.com.
When is live support available?
Our live support team is available 24 hours a day, 7 days a week through chat.